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Remodeling is a process that makes a complete mess of your home and for which you are charged a great deal of money (let’s be honest here).
As a contractor, the most challenging part of the job is not the renovation work; it’s communicating with the homeowner and managing their expectations (regarding money & mess in particular but not exclusively.) Sound simple?
- It is simple – but it’s not always easy. Laying the ground rules of communication as a homeowner is one of the most important tasks you will undertake during the remodeling process.
- Remodeling is a relationship and the single most important ingredient for a great relationship with anyone is clear, open, honest communication
- There are a lot of expectations from the client that the contractor “should get it” without clarity of communication – no one is a mind reader.
- The vision you have in your head about how the job “should” go and the final look you want will be different from what the contractor has in their head, so you must communicate your vision.
- Open, clear, honest communication upfront is THE most important part of having a good remodeling experience. Isn’t that always one of the best ways to enter into a relationship?
The days of “the customer is always right” are gone. It simply doesn’t work to have it be about someone being right and, therefore, someone being wrong. If the ego of right/wrong continues to rule, it ends up being a muddled mess and everyone loses.
The right/wrong scenario has never Truly worked well and it certainly doesn’t work during home improvements. Win/win may be a cliché, however, it’s a cliché that makes total sense.